Claims Processing

You’ll have buyer’s remorse.

Why didn’t I do this earlier? We simplified the process to integrate this valuable service into your existing business. You’re the auto expert, we know the glass industry and understand economics. You’ll increase your average ticket with each car that comes through your bay by using our unique service. We educate you on the industry, your mechanic makes the repair, we process the claim, and then your paid electronically twice a week. This allows you to offer this value packed service to your customers at no cost to them. Browse the benefits of your new revenue stream below.

I service automobiles not horse coaches.

We know, we know, your keeping up with the times, so are we, and so are they…Consumers are becoming more aware of the added value of rock chip repair and even expecting to be able to have it done at oil shops. As major automotive and lube shops incorporate this service into their checklist for each client, consumers are feeling served and auto shops are growing their revenues. Customers look for value, when you exceed their expectations you also create an enduring relationship. By offering Rock chip repair, you’ll not only be seen as on top of the trend but your business will experience a new steady stream of income.

You guys tell stories on your website?

Not usually, but we like economics and this economist told a parable that has to do with you. The parable of the broken window was created by Frédéric Bastiat in his 1850 essay Ce qu'on voit et ce qu'on ne voit pas (That Which Is Seen and That Which Is Unseen.)

The parable describes a shopkeeper whose window is broken by a little boy. Everyone sympathizes with the man whose window was broken, but pretty soon they start to suggest that the broken window makes work for the glazier, who will then buy bread, benefiting the baker, who will then buy shoes, benefiting the cobbler, etc. Finally, the onlookers conclude that the little boy was not guilty of vandalism; instead he was a public benefactor, creating economic benefits for everyone in town. We liken rocks and other particles on the roads to the boy who created economic benefits to the community. If your not offering this service, your not giving your client that extra value they so eagerly want. Whoa, now that could be expensive. We can’t fix a blown engine gasket but we can help you with that lost opportunity cost.

Economics!? This is too complicated for me...

It’s simple and with a little education from us, it sells itself. Your customer Jessica brings their car in for a tire or oil change, your trained technician or sales rep quickly checks the windshield for damage and notices one chip. “Jessica, I noticed that blemished chip on your windshield, in most cases we can repair those at no cost to you… Have you ever had rock chip repair before?” “Oh, yeah I stopped in at one of those tents one time.” “So you know your insurance will waive your deductable and the no-fault claim won’t affect your policy rates?” “Yeah, if you can fix it, that would save me time and having to replace the windshield.” “Perfect, grab your insurance card and we’ll take care of the chip, and the claim for you while Rick gets your oil filter changed.” Most insurance companies prefer policyholders to repair rather than replace, it saves both parties resources and preserves the environment and the original factory seal on the windshield, but we’ll tell you all about that when we meet in person.

So what do I do?

Just keep running your shop cause your good at it. Here’s what we are good at: Technical training, claims processing, technician support, detailed invoicing/statements, employee incentive plans, equipment & materials supplier, professional staff training and monthly in shop visits, signage and banner creation, instant pay program, logoed invoices and even direct referrals bringing new clients to your shop.

You charge a million dollars?

Yep. But you’ll make about 45 million. We are pretty sure your not going to do that much volume, however it’s our goal to increase production within your shop so you are always smiling about offering this service. Because we want you to smile, we invest so much into you. We don’t get paid till you do, how’s that for sound economics? Probably not too sound to our investors, but they love the service too!